Might I add...

...that customers who are:

a) impatient
b) rude
c) aggressive
d) arseholes
e) extremely fussy
f) all of the above

...should also go die in a hole?

Today I had a customer who had a hissy-fit over some chocolate hot cross buns. On the counter we had several bags of hot cross buns which were prepacked that morning. The lady wanted a bag of 6 buns but didn't want the edge ones with the hardish crust. Bit picky, but I complied, because I have to. I look at the racks of un-packaged hot cross and find only 6 cool chocolate ones. Only 3 of them weren't edge ones. Expecting her to understand, I explained to the lady that I could give her her 6 choc hot cross but that I'd have to put them in a paper bag as there aren't enough cool non-edge ones to package in a bag, but we had enough hot ones. "But I'd prefer them in a bag" she says. So I went on to kindly explain that if I put the hot non-edge ones in a plastic bag, they would ruin and become soggy. I offered her the option of taking the pre-packaged edge ones instead. You can't get you cake and eat it too, I thought. She then became very frustrated and, raising her voice, told me "Fine! Don't worry about it!". "I can put them in a bag if you really want", I reply. "Yes! that's what I want, I don't see why it's so hard!!"

Evidently the lady had a stick up her fat arse, and so as I bagged up her bloody hot cross buns and saw the steam condensing almost instantly, I smiled internally, thinking to myself that her buns will be soggy and digusting before she even arrives home. Serves her right! Mind you, I'm not really cruel - I was kind the entire time and tried to do what was in the best interest of her buns, but she refused ever so rudely, so she deserves it. Besides, raising her voice at me, made me look like I was at fault, right under the nose of my boss who I suspect already doesn't like me enough as it is. But had I bagged the buns while they were still hot without explaining the consequences, I would have copped it anyway.

I wish I could laugh at customers that demonstrate such idiocy and give them the sorta attitude they give me. I hate not being able to atleast say, "Farout, don't get your knickers in a knot, I'll put them in a friggen bag for you, but don't come running back tomorrow asking for a refund 'cause they were soggy" followed by a superficial smile accompanied with the usual (but sarcastic) "Have a nice day". That would be so damn satisfying, although so is the thought of her soggy buns. And considering what's at stake, I'll stick with the soggy buns. But I so want to get a job at maccas just so I can do that, they're always rude at fast food places, even when you're nice to them sometimes.

*Sigh*, that was a really good vent session :)