This is how my day went:
7.50 am - My parents wake me up almost an hour too early for work at 9 am.
9 am - 1.29 pm - Work my butt off.
1.30 pm - A highly irritating customer buys a croissant, and after being extremely picky about which croissant she wanted, she takes a bite and says its "much too dry". Too dry to eat, apparently.
1.31 pm - She claims she buys a croissant every day from our bakery [my arse she does, I've only seen her once - I recognised her more by her annoying attitude rather than her face. If she buys one every day, she's pretty stupid to keep on buying them even after she knows they're "dry"] and remarks that "the quality is always decreasing".
1.32 pm - I give the customer the complaint book with a superficial smile, and she fills out the complaint form whilst asking me if we have changed our bakers recently. She demands a refund. [Is this her daily routine? Buy a croissant, take a bite, claim it's too dry - even worse than yesterday's - and then ask for a refund? Why keep buying the damn things?!]
1.33 - 2.00 pm - Work my butt off.
2.00 pm - I'm pretty much told by my boss that I'm a lazy, slow, unmotivated employee, and that if I don't improve in my next shift, I'm getting the sack. Obviously, she used euphemism to phrase that (but I've just deconstructed the meaning to make it easier). Another girl is given the "Yeah, you too", but she doesn't get the full lecture that I got.
2.07 pm - I realise I forgot to check out the roster for the next week, so I go back down the escalator to check.
2.08 pm - I look at the roster and realise I only have one lonely shift all week, instead of about 3. Looks like I didn't interpret the euphemism incorrectly.
2.10 pm - Off to Kmart to buy a crappy pair of school shoes - the only style which isn't chunky and gothic. What ever happened to all the good Clarke shoes?
2.13 pm - I start to panic after realising that they don't have my size, and that there's only 3 days 'till school goes back.
2.14 pm - I ask the lady in Kmart to ring other stores to check if they have the shoes in my size
2.16 pm - The lady takes me to the front desk, whilst chatting about how work was - I smile and say "good" - and whether I get double time and a half - I smile and say "I'm not sure". I recognise her 'cause she's bought bread from me before. She seems relatively nice.
2.17 pm - At the front desk, Kmart Lady dials the number of another store and asks for Women's Footwear.
2.18pm - Kmart Lady proceeds to ask about the shoes and is put on hold
2.19 pm - Kmart Lady gives me the phone and tells me to answer when the lady on the other line comes back. She says if I need to ring other stores, I just turn the knob on the handset and it'll come up with what store it is. She tells me, "Just say 'Hi it's [whatever you name is] from Kmart Burwood' and then tell them what shoes your after". [What the hell. I don't even work at Kmart]
2.20 pm - Still no answer from the first store.
2.21 pm - I begin to enjoy the hold music: "I want it that way" - Backstreet Boys
2.22 pm - I stop enjoying the hold music as it is put on hold for ads.
2.23 pm - Still no answer. [Gosh, talk about poor customer service - from what I remember, I'm not the one who works at Kmart and who should be ringing other stores].
2.33 pm - [So frustrating]. The lady comes back and asks "Still no luck?", to which I reply "This is still the first store, they haven't answered". Kmart lady is deteriorating in my eyes.
2.34 pm - Kmart lady is shocked, takes the receiver from me and dials again. She gives it back to me and tells me to "keep trying"
2.34 - 3.01 pm - I "keep trying". In this slab of time, I have trouble using the damn phone of theirs [unfortunately, it wasn't as simple as turning the knob and seeing what store I was going to call - I don't know what she was talking about] and after some assistance from some other Kmart lady, I have a list of stores and their numbers infront of me. I try calling several stores. I must have accidently called up optus customer service for the first store, 'cause I couldn't understand a thing, and eventually give up. The remaining stores I call either don't answer, donn't have my size, or donn't understand what I want.
3.02 pm - I give up. Kmart sucks! I so sould have stolen their phone to teach them a lesson -there's no such thing as self-help at the customer service desk if I'm a bloody customer.
3.03 pm - I find the same friggen shoes at payless, for the same price! [Arghhh].
3.07 pm - I realise the size 7 is too big and the size 6, too small. Size 6 and 7 in mens, mind you. The Payless lady tells me they don't have my size in ladies, but they look exactly the same, and I'm desperate.
3.11pm - I finally decide to take the bigger size and just put another insole in them ontop of the one they come with. I buy the shoes, and an extra pair of insoles.
3.12 pm - I breathe a sigh of relief...
3.13 pm - ...before rushing off to Kmart again to buy a lamp so I can read my gripping novel ('The Pact' by Jodi Picoult) 'till the early hours of the morning without disturbing everyone with my room light on.
3.14 pm - The present - The rest is too boring for either of us to really care about [oh aside from the fact that I didn't need to buy insoles, I have a pair], and this has become much longer than what anyone will be bothered reading. Rest assured, I am safe at home venting in this blog about my hectic, annoying, blah day.
Monday, January 28, 2008
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